Shipping & Returns

Shipping

Orders placed Monday – Friday after 2:00pm PST will be shipped the following business day.
Our business hours are Monday – Friday, 9:00am – 5:00pm PST.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states. Unfortunately, we do not ship internationally at this time. If you would like to request a call, please email us at support@meditonix.com

 

Return and Refund Policy

We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 48 hours of receiving the product to support@meditonix.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe. If you are not satisfied with our products, you may request a refund of the full purchase price within 14 days of the product received date. It is important that the product must be sealed and unopened in order to receive a full refund. Customer is responsible for return shipping. Please submit your request to support@meditonix.com.

 

Order Processing, Delivery Method and Timing

Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please email us at support@meditonix.com.

We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped.

Please note the day your order has been shipped, does not count as the 1stbusiness day of shipping. For example, if your order shipped on Tuesday, the 20th for USPS Priority Mail, the 20th does not count as the first shipping day, but the 21st does.

Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us and we will be happy to provide you with your tracking number. You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out.

Please email us at support@meditonix.com and share your order number and preferred shipping method with your credit card ready.

Shipping

Orders placed Monday – Friday after 2:00pm PST will be shipped the following business day.
Our business hours are Monday – Friday, 9:00am – 5:00pm PST.

We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD.

We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada or Australia at this time.

If you would like to request a call, please email us at support@meditonix.com

 

Return and Refund Policy

We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 48 hours of receiving the product to support@meditonix.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.

If you are not satisfied with our products, you may request a refund of the full purchase price within 14 days of the product received date. It is important that the product must be sealed and unopened in order to receive a full refund. Customer is responsible for return shipping. Please submit your request to support@meditonix.com.

 

Order Processing, Delivery Method and Timing

Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please email us at support@meditonix.com.

We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped. Please note the day your order has been shipped, does not count as the 1stbusiness day of shipping. For example, if your order shipped on Tuesday, the 20th for USPS Priority Mail, the 20th does not count as the first shipping day, but the 21st does.

Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at support@meditonix.com. and we will be happy to provide you with your tracking number.

You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out. Please email us at support@meditonix.com and share your order number and preferred shipping method with your credit card ready.

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